Refund Policy

1. Return & Exchange Window

RentOPC offers a 5-day exchange and return policy. You must inform us about an exchange or return request within 48 hours of receiving the product.

2. Replacement First

In case of an eligible issue, the first resolution offered will be a replacement for the same product or another product, subject to availability and the applicable terms.

3. When a Return May Apply

A return request may be considered when a suitable replacement is not available with the seller. The returned product must be received and evaluated before the applicable refund or store-credit resolution is completed.

4. Refunds & Store Credit

For an approved refund case, after the product is received back and evaluated, the refund may be provided as 100% store credit. A cash refund may instead be provided at the applicable percentage of invoice value: 95% for prepaid orders or 90% for COD orders.

Where a cash refund is applicable, the deduction is limited to a minimum of ₹1,000 and a maximum of ₹1,500.

5. Exchanges & Re-shipping

For an exchange, the returned item is evaluated first. Once the return is accepted, the replacement purchase/resolution is processed as applicable. Re-shipping charges for an exchange are payable by the customer.

6. Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives. If the product is defective, damaged or the wrong item has been delivered, contact RentOPC immediately so that we can evaluate the issue and work toward an appropriate resolution.

7. Unboxing Video

An unboxing video is mandatory for evaluating damage, wrong-item or delivery-condition claims. Please retain the original packaging and accessories until the claim has been resolved.

8. Warranty Is Separate

Warranty claims are handled under the RentOPC Warranty Policy. The current warranty provides a total 6-month warranty period, with the first 7 days covered by the replacement policy; the 7-day replacement period is included within the 6 months.

9. How to Request Help

Contact our support team with your order details, the reason for the request and relevant photographs/video. Our team will review the request and guide you through the next steps.