Rental policies

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1. Rental Duration

  • The minimum rental period is 3 Months
  • Rental extensions must be paid at least 5 Days prior to the scheduled return date. The extension will be charged as fresh slab charges as per the opted slab.

 2. Rental Charges

  • All rental charges are to be paid in advance.
  • A refundable security deposit (amount based on laptop model) is required at the time of booking and refundable after the return receipt and inspection.
  • Invoices are GST-compliant and can be issued in the name of individuals or companies.

3. Eligibility & Verification

  • A valid government-issued ID (Aadhaar, PAN, Passport) and address proof are required for individual rentals.
  • Corporate rentals require company authorization, GST details, or a purchase/work order.

4. Usage Guidelines

  • The equipment must be used only for legitimate and professional purposes.
  • No software or hardware alterations are permitted without written approval from Rentopc.

5. Damage or Loss

  • Customers are liable for any damage, loss, or theft of equipment during the rental period.
  • In case of irreparable damage or loss, full replacement cost will be charged. Replacement cost is approximately 36 months rental for all devices.
  • Accidental damage protection is available at an additional cost (on request).

6. Return Policy

  • Laptops must be returned in the same working condition, along with all accessories.
  • Late returns are subject to additional daily charges based on the monthly Rental.

7. Technical Support

  • Rentopc offers free basic remote support during the rental period.
  • Any technical issue should be reported immediately via our customer support channels.

8. Delivery & Pickup

  • Free doorstep delivery and pickup nationally.
  • Any false complaint or complaint not found case, logistics will be charged to the customer.

9. Cancellations & Refunds

       Order Cancellation:

  • Orders can only be cancelled within 4 hours of placement.
  • No cancellations will be accepted after 4 hours, as the processing and dispatch begin immediately.
  • Security Deposit Refund:
  • The security deposit will be refunded after the laptop is received and inspected by our technical team.
  • Normal wear and tear will not be charged.
  • Any damage (hardware, screen, keyboard, ports, etc.) will be charged at the actual replacement cost of the damaged part.
  • Refunds are typically processed within 3–7 business days post-inspection.

10. Early Cancellation Policy

  • For long-term rentals (e.g., 3, 6 months or 1 year), early cancellation will incur:
  • Full rental charges for the nearest completed slab (e.g., 3 or 6 months), plus
  • One additional month’s rental fee according to the slab charged as an early termination penalty
  • Logistics cost of ₹700 per laptop
  • Example Scenarios:

If a laptop is booked for 1 year and returned after 2 months, the customer will be charged:

Rental for 3 months (nearest slab)

+ 1 month extra as early cancellation fee

= Total: 4 months rental + ₹700 logistics fee

If the laptop is returned after 4 months, the customer will be charged:

Rental for 6 months (nearest slab)

+ 1 month extra as early cancellation fee

= Total: 7 months rental + ₹700 logistics fee

  • This policy ensures fair usage under discounted long-term pricing structures.

11. Ownership

  • All equipment remains the sole property of Rentopc.
  • Rentopc reserves the right to retrieve the equipment if terms are violated.

12. Software Licensing

  • All laptops are provided with genuine operating systems and basic software as specified during booking.
  • Customers are responsible for any software installations and must ensure they comply with licensing laws.
  • Rentopc is not liable for any misuse or unauthorized software usage.

13. Data & Privacy

  • Rentopc formats and cleans devices before and after every rental.
  • Customers are responsible for backing up and deleting their data before returning the device.
  • Rentopc is not liable for any data loss or privacy breach resulting from customer negligence.

14. Device Swap or Upgrade

  • In case of any hardware malfunction not caused by misuse, Rentopc will provide a free replacement within 24–48 hours (Delhi NCR) and 3 to 7 Days in rest of India Cases.
  • Customers may request an upgrade or model change during the rental period, subject to availability and revised rental charges.

15. Inspection and Reporting

  • Customers are encouraged to inspect the device at the time of delivery.
  • Any visible damage or functional issue must be reported within 4 hours of delivery.

16. Use Restrictions

Devices must not be used for:

  • Cryptocurrency mining
  • Illegal activities or content
  • Hosting third-party software/services
  • High-risk environments (construction sites, industrial floors, etc.) without prior approval

17. Renewal & Loyalty Benefits

  • Long-term renters may be eligible for renewal discounts, free upgrades, or priority support.
  • Corporate clients can opt into monthly billing cycles and account-managed service options.

18. Force Majeure

  • Rentopc shall not be held liable for delays or failure to fulfill obligations due to events beyond its control (natural disasters, government orders, pandemics, etc.).

For support or bulk/corporate rental inquiries:
📞 +91-7011898220
📧 support@rentopc.com
🌐 www.rentopc.com