Refund & Exchange Policy

At RENTOPC, we aim to make returns, exchanges, and refund requests clear and straightforward. Please review the time limits and requirements below.

Request window

• Our exchange and return window is 5 days.
• You must notify RENTOPC within 48 hours of receiving your order.
• If an item is damaged, defective, or incorrect, report it to us immediately after receipt.

How we resolve a request

For an eligible issue, we will offer a replacement first. You may choose the same product or another product, subject to availability. If a replacement is unavailable, a return may be considered.

Refund options

Once the returned product is received, the refund option is:

• 100% of the invoice value as RENTOPC store credit, redeemable in our store; or
• Cash equivalent to 95% of the invoice value for prepaid orders or 90% for COD orders.

The deduction will be a minimum of ₹1,000 and a maximum of ₹1,500.

Exchange shipping

For exchanges, the customer pays the re-shipping cost.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us immediately if it is damaged, defective, or the wrong item was delivered. An unboxing video is mandatory for evaluation of the claim.

Contact us

For help with a return, exchange, or refund, email teena@rentopc.com or care@rentopc.com.